US Federal Credit Union utiliza Teller Management System de FMSI para la organización del trabajo diario de sus 80.000 empleados en oficinas - BI Spain.com - España y América Latina

Financial Management Solutions, proveedor de solucioens de Business Intelligence para bancos y uniones de crédito, ha anunciado que la US Federal Credit Union ha adoptado su sistema Teller Management System (TMS) para mejorar su reporting y gestionar de manera sistemática el trabajo diario de sus cerca de 85 mil empleados en oficinas. "Implementar TMS nos permitirá manejar de manera equitativa todas las sucursales e incrementar la productividad y mejorar el servicio al cliente", destacó Michael Scott, Presidente/CEO de FMSI. Más abajo la nota de prensa íntegra.

Financial Management Solutions, proveedor de solucioens de Business Intelligence para bancos y uniones de crédito, ha anunciado que la US Federal Credit Union ha adoptado su sistema Teller Management System (TMS) para gestionar de manera sistemática el trabajo diario de sus cerca de 85 mil empleados en oficinas. "Implementar TMS nos permitirá manejar de manera equitativa todas las sucursales e incrementar la productividad y mejorar el servicio al cliente", destacó Michael Scott, Presidente/CEO de FMSI. Más abajo la nota de prensa íntegra.

Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that US Federal Credit Union has adopted FMSI’s Teller Management System (TMS). The 85,000 member credit union will use TMS to systematically manage their scheduling to teller transactions, a process that previously proved to be both complicated and labor intensive.

"Scheduling across multiple branches had become more difficult as our membership grew,” explains Bob Stowell, Senior Vice President and Chief Operations Officer at US Federal Credit Union. “Before TMS, our managers were left trying to guess transaction flow per day and employee availability.”

The Teller Management System schedules tellers based on forecasted transaction volumes, thus helping banks and credit unions gain better control of labor costs while increasing service levels.

US Federal CU’s search for an opportunity to more quickly manage staffing and automate the process led them to FMSI. They were particularly attracted to TMS’s objective data and reporting tools.

"This is a solution we could not do on our own efficiently,” adds Stowell. “Implementing TMS will allow us to manage equitably across all branches and realize increased productivity while, most importantly, maintaining the member experience.”

“Maintaining teller staffing at the ideal level to ensure member satisfaction can sometimes be a very credit union-specific decision,” says W. Michael Scott, President/CEO of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service and increased productivity."