As 2020 closes in, it's time to learn our lessons from the best and worst of 2019's customer experience trends, and then brace ourselves for the impact that AI and chatbot technology will have on customer experience next year and beyond. So join us for a tour of the most under- and over-hyped customer experience trends of the year, plus the best examples of how AI and CX/customer engagement made an impact in 2019. Then we’ll take a look at the future: How AI and machine learning technology will make chatbots more sophisticated, change how brands and customers interact, impact the customer service journey from start to finish, and more. Help us make some wild predictions about the future of AI-powered customer service, learn why Gartner thinks now is the time to start investing in chatbot technology, get a perfect line of sight into the biggest challenges and opportunities for CX in 2020 and more when you register now for this VB Live event. Registration is free here! You'll learn about: *The future of customer engagement *The challenges, opportunities and trends in universal accessibility *How digital technology and AI impacts in-store experiences *Finding the happy medium of personalization *Why privacy and security is a customer service issue Speakers: *Katherine Hird, Senior Product Marketing Manager, Bold360 by LogMeIn More speakers coming soon!

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19:00 - 20:00 hs GMT+1

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