Acelerar el envío de los resultados de Laboratorio a Urgencias, aumentar el número de pacientes de Cuidados Intensivos que acoge el hospital de centros médicos de los alrededores. Enviar a los pacientes a casa más rápidamente una vez que están preparados. Estos son algunos de los objetivos que tenía el equipo de calidad del Duke University de Durham, North Carolina, encargado de implementar sistemas de medición de la calidad e iniciativas Six Sigma para la mejora de la atención al paciente y su satisfacción.La web del Hospital es:

NOTA DE PRENSA SAS USAORLANDO, Fla. (Dec. 13, 2004) ? Accelerating the delivery of lab results to emergency room physicians. Increasing the number of intensive care patients transferred to the hospital from nearby community healthcare centers. Sending patients home sooner once they?re healthy enough to leave. These are goals of the performance services team at Duke University Hospital of Durham, N.C., whose members are responsible for integrating performance metrics and Six Sigma performance improvement initiatives to improve patient care and satisfaction. SAS, the leader in business intelligence, announced today that Duke University Hospital is using SAS software to link performance targets and measurements with overall goals, communicate these targets to its five thousand employees throughout the organization, scrutinize the results with advanced statistical analysis, and launch Six Sigma projects to promote further improvements.

?We want to take our performance management program beyond reports of metrics and simple calculations of averages and percentages,? said Bill Burton, the hospital?s director of performance services. ?When you are dealing with clinical quality and other issues facing healthcare providers, it is critically important to understand why certain key performance indicators have changed since the previous quarter. That is why we turned to SAS.?

Duke University Hospital joins several leading U.S. healthcare facilities using SAS Performance Management for Healthcare software to change their processes and approach problems in fundamentally different ways. SAS helps hospitals improve the quality of the care they provide; strengthen their relationships with patients, employees, physicians and the communities they serve; and provide financial stability. These hospitals include Brigham and Women?s Hospital in Boston; Virginia?s Centra Health; Maine Medical Center; and Yale New Haven Health System of southern Connecticut.

SAS revs up performance improvement with powerful analytics, user-friendly access

In 2001, administrators at Duke University Hospital launched a performance improvement program by adopting a balanced scorecard approach that focuses on four key areas: quality of care, patient satisfaction, employee training and satisfaction, and financial performance. These scorecards helped link hospital strategies and goals to key performance indicators (KPIs) that demonstrate the hospital teams? progress toward meeting their goals.

Por Editorial